Hello, lovely! We know you might have a question or two about shopping with us at Esprits. We’ve compiled a list of our most frequently asked questions to make your experience as smooth and joyful as possible. Can’t find what you’re looking for? Our friendly customer service team is always ready to help.

Products & Sizing

What kind of products does Esprits offer?
We are your premier online destination for chic, contemporary women’s apparel. Our carefully curated collections include stunning dresses, stylish jumpsuits, casual shorts, elegant skirts, versatile sportswear, and trendy t-shirts & tops. We focus on bringing you effortless style for every occasion.
How do I know what size to order?
Each product page features a detailed size guide. We recommend comparing your measurements to those in the guide for the perfect fit. Our collections are designed for a contemporary feel, so if you prefer a looser fit, you might consider sizing up.

Ordering & Account

How do I place an order?
Simply browse our collections, select your favourite items, choose your size and quantity, and click ‘Add to Bag’. When you’re ready, proceed to checkout, where you will enter your delivery details and choose your preferred payment method.
Do I need an account to shop?
You can checkout as a guest! However, creating an account allows you to save your address and payment details for faster checkout next time, track your orders, and view your order history.

Payment

What payment methods do you accept?
To ensure a secure and seamless checkout, we accept all major credit and debit cards including Visa, MasterCard, and JCB. We also accept payments via PayPal for your convenience.
Is my payment information secure?
Absolutely. We use advanced encryption technology to protect your personal and payment information. Your data’s security is our top priority.

Delivery & Shipping

Where do you deliver?
We offer seamless global delivery! However, due to current logistical constraints, we are unfortunately unable to deliver to parts of Asia and a few select remote regions. You can enter your address at checkout to confirm availability.
What are my shipping options and costs?
Standard Shipping (£12.95): Our recommended option for speed and reliability. Shipped via DHL or FedEx, your order will typically arrive within 10-15 business days after it leaves our warehouse.

Free Shipping: Enjoy free delivery on all orders over £50! This option is shipped via EMS and typically arrives within 15-25 business days after dispatch. Perfect for saving your pennies for more style!
How long will it take to receive my order?
Please allow 1-2 business days for our team to lovingly handpick, quality-check, and pack your order. After dispatch, delivery times depend on your chosen shipping method (see above). All delivery times are estimates and may be slightly impacted by public holidays or customs procedures.
Will I receive a tracking number?
Yes! Once your order is on its way to you, we will send you a confirmation email containing your tracking number. You can then follow your fashion parcel every step of its journey.

Returns & Exchanges

What is your returns policy?
We want you to be completely thrilled with your purchase. If an item isn’t quite right, you may return it to us within 15 days of receipt for a refund or exchange. Items must be unworn, unwashed, and with all original tags attached.
How do I start a return or exchange?
Please contact our customer care team at [email protected] with your order number and the item(s) you wish to return. We will guide you through the simple process and provide you with all necessary instructions.
How long does it take to process a refund?
Once we receive your returned item and inspect it, we will process your refund. Please allow up to 10 business days for the refund to be credited back to your original payment method.

Contact Us

How can I get in touch with you?
We’d love to hear from you! For any questions, style advice, or assistance, please email our friendly team at [email protected]. We are based at 8 Bene’t St, Cambridge, GB CB1X 6MF and are here to help make your Esprits experience delightful.

We can’t wait for you to unbox your new style!
– The Esprits Team